When a customer confronts a salesperson about a malfunctioning iPhone they just bought, the salesperson should give the customer uninterrupted time to voice their concerns.
A consumer who has a negative experience with staff or customer service representatives is likely to voice their displeasure. For instance, they might have dealt with CSRs that didn't pay close attention to their issue, had a nasty tone of voice, or kept them on hold for an excessive amount of time.
Customers may frequently provide a more insightful assessment of the services and goods that businesses could be lacking. Reading customer complaints will help you better understand your customers' requirements and concerns so you can meet those needs and address those concerns.
Learn more about customer complaints: https://brainly.com/question/15330860
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