A customer tells you that they must have a particular item that you are out of in your store. you can tell that the customer is impatient and appears to be becoming frustrated. they explain to you that this is the second time they have been to the store to find a product they want is out of stock. your supervisor is unavailable as they are working with another customer. briefly describe how you would handle this.

I think first i will calm her down.

Next, i will patiently explain the situation to her on why the stock that she's searching for is unavailable.
Next, i will offer to held one item specially for her when the stock is arrived and notify her as soon as it arrived

hope this helps

Answer Link

saadhussain514 saadhussain514 · Answer 2 · 2018-08-12T17:56:17+02:00

Answer and explanation: The situation described in the question indicates that I am part of a customer service at a store. So, my very first and foremost role is to support customers in whatever situation they are in and if I would ever come across the customer who is impatient and gets frustrated easily, I will handle the situation in few steps:

Firstly, I will tell my customer to calm down and that I am here to help him/her in any possible way so he/she must not get stressed, we will talk about the matter and will come up with a solution. After I observe that my customer is getting better, I will move to the second step.

Secondly, i will ask him/her about the product they are demanding. I will try to search the product in a particular section and if I did not find it, I will look up for an alternative and if the customer did not like the alternative product, I will move to the third step.

Thirdly, I will make him/her fill a form in which they will state the product they need and I will take their contact.I will order the product as soon as possible and hand it over to the customer by contacting them and as a penalty I will provide them a free home delivery of the product to make them happy and satisfied so that they can come to the store over and over again.