why is service such an important part of the hospitality and tourism industry?

Any business is trying to deliver an experience of satisfaction. In some businesses the satisfaction can come from a physical product. In other businesses the experience has several non physical elements and customer service becomes key. Hospitality and tourism are examples of businesses with several non physical elements.

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gauravsingh23VT gauravsingh23VT · Answer 2 · 2022-08-13T16:40:57+02:00

Any firm aims to give customers a satisfying experience. A tangible product may provide satisfaction in some enterprises. In other firms, the experience includes a number of non-physical components, and customer service takes on a crucial role.

What is hospitality and tourism industry?

All commercial activities that either directly or indirectly support or are supported by travel and tourism are included in the substantial hospitality and tourism sector. This industry area includes hotels and resorts. Restaurants and caterers.

Tourism and hospitality are two examples of industries featuring a variety of non-physical components. The immediate generation of new jobs is the tourist and hospitality sector's most significant contribution to any nation or region.

Thus, Any firm aims to give customers a satisfying experience.

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