Serrat's point is that knowledge workers, who make up a growing proportion of the workforce, seek coaching and mentoring from their bosses rather than traditional top-down supervision. For these workers, the role of management becomes one of removing barriers to performance. To motivate high performance, managers are advised to use influence rather than the power of their position. Serrat also highlights the mobility of these workers and their increasingly contingent nature. As these workers command a portfolio of skills, they are less dependent on any one organization for their livelihood. To maintain them in the organization's workforce, therefore, Serrat advises that they should be managed as though they were partners (or at least volunteers), Select the correct responses to the following questions which of the following jobs are held by knowledge workers who are likely to desire the kind of management described above? Check all that apply. Marketing analyst Operations analyst Financial analyst Dental technican Imagine that you will be managing a team of software engineers whom your company will contract with to complete a project requiring highly specialized knowledge. What techniques will you use to support high performance on this team? Check all that apply Expect them to seek higher level positions at the company Invest in skills development Pay premium salaries Orient them to the organization's systems and processes Grade It